We've implemented support for @ mentioning your Knowledge Base articles in Tickets.

To use, make sure you've published an article or two and in the message form when replying to a customer's ticket type @ followed by a search term for your articles title. Then select the article you'd like to mention and continue writing your message. When you're done, save the form and the Article will embed as a link to the article page in your Help Center. 🎉

Let us know if we can help in anyway, and we hope you enjoy this small feature.