Changes

Conversations
Starting today, we're making a small but meaningful change that's going to have a big impact on how you manage your interactions within RelationKit. Say hello to "Conversations"! 💬

We've decided to rename "Tickets" to "Conversations" to better reflect the dynamic and diverse nature of the interactions you have with your customers. This change opens the door for more types of conversations in the future, giving you even more flexibility in how you engage with your audience. 🌟

Don't worry; this change won't affect your existing data or workflows. Everything you know and love about managing your customer interactions will remain just as easy and efficient as ever. We're simply embracing a more inclusive term that aligns with our vision of providing you with a versatile platform to nurture your customer relationships.

The upcoming widget
But that's not all! We're also thrilled to announce that we're currently in beta testing with an amazing new widget. This widget will update the way you connect with your customers, allowing easy access to help center articles and enabling users to create conversations right from within your applications. It's all about providing a seamless and accessible experience for your customers, and we can't wait to bring it to you soon!

We're always listening to your feedback and striving to make RelationKit the best it can be. So, if you have any questions or suggestions about this update or anything else, please don't hesitate to reach out. Your input is always welcome to us!

Thank you for choosing RelationKit to help you connect and grow your relationships. Here's to many more engaging "Conversations" ahead! 💬🚀

We've got a few updates for you this week we've been hard at work on.

Introducing... Roadmaps!
Use Roadmaps to collect, prioritize and effortlessly communicate with your customers the status of upcoming features, bugs and more. Or optionally, keep it internal and use it to track your own todos the possibilities are endless. Roadmaps when public will show up in your space's navigation with an easy to use 'Leave a suggestion' button to collect feedback your customers only need to leave their name and email and idea.

Push Notifications
We've added support for browser level push notifications, head over to your accounts Notification Settings and enable notifications for each device you wish to receive push notifications for. You'll need to enable each device separately, but can add as many devices as you want to your account.

Additionally, you can now add RelationKit's app to your iPhones or macOS dock (in macOS Sonoma) and have easy access to your RelationKit Dashboard. Adding RelationKit to your Home Screen or dock allows you to receive system level notifications that act like a native app would, it's been great to use personally and we're excited to continue to add new push notifications in the future.

You'll receive push notifications any time a new ticket comes in, a customer replies to you and when a custom event comes in (if you pass notify: true to the Event Creation API call). 

Updates to the Events Create API endpoint
Following the addition of Push Notifications, we now accept a `notify: true` param when you wish to receive a push notification after an event happens. It's super useful when you want to be alerted right away when something critical happens in your application, like a billing issue so you can reach out and resolve that for your customers.

If you're familiar with Ruby you can view the example API call here:

url = URI("https://api.relationkit.io/api/v1/events")

https = Net::HTTP.new(url.host, url.port)
https.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = "Bearer TOKEN-HERE"
request["Content-Type"] = "application/json"
request.body = JSON.dump({
  "event": {
    "user_id": "your-unique-user-id-here",
    "name": "visted-endpoint",
    "notify": true, # this allows a push notification to be sent right away
    "metadata": {
      "created_at": "1665881522"
    }
  }
})

response = https.request(request)
puts response.read_body

That's all for now, but we're super excited for more improvements and features to come soon. Let us know if you have suggestions or feedback by submitting a ticket or leaving it on our Public Roadmap.

We are thrilled to announce the release of an exciting new feature, now available to all RelationKit users! 🎉

Introducing Testimonials! 🌟

With Testimonials seamlessly integrated into RelationKit, you can effortlessly collect, organize, and share valuable testimonials at just the right moment for your projects. Enhance your brand's credibility and create a lasting impact by leveraging the power of testimonials. Our intuitive interface allows you to showcase these testimonials in a visually appealing manner, overlaying them with your brand's colors to create eye-catching images that can be shared across social media platforms or featured on your website.

Take a look at this example Testimonial in action:

Start collecting impactful testimonials today and unlock the potential for authentic customer advocacy. We value your feedback and are eager to hear your requests as we continue to improve RelationKit.

You can now use CMD+K or CTRL+K to open our brand new command palette. Inside you'll find quick actions to jump to straight from your keyboard.

You're also able to quickly switch Spaces for those of you who have multiple. 

If you have suggestions, or need any help please let us know.

New Onboarding Process
We're happy to announce that we've completely improved the onboarding process for Spaces. You'll now be prompted to walk through and setup your Space details including some Design elements before moving on to create your first API Key (if you haven't yet) and drop in our embed code.

Account & Team Management
You can now manage and invite teammates to your account all from your Accounts page. 

If you need anything or have suggestions please reach out, we're here for you.

Small update for you this week but among all the bug fixes, the redesign of the app for Spaces, we've also added tracking of Searches that are done on your knowledge base. We'll now show you the term searched and the number of articles found at the time of searching.

This can be useful if you're curating your articles around what your customers are searching for to provide them with accurate and up to date articles.

If you need anything, or have any suggestions please reach out, we're here for you.

Coming to you live with some of the latest additions, fixes and improvements.

Starting things off we have the JavaScript embed functionality, our help doc has all the up to date details on using this embed and we hope you'll love it.
This script allows you to embed RelationKit onto your own website and send customer data into RelationKit so it's here for you when your customers submit support tickets.

Using the JavaScript embed

This lays the groundwork for our dedicated REST API for those of you who want to integrate with RelationKit from your application backend.

Saved Replies
Each space now has access to a shared Saved Replies feature that allows you to create re-usable saved replies that you frequently use in tickets and more.

You can find the Saved Replies functionality from Settings -> Saved Replies -> Add new saved Reply.

Once you have saved replies, in Tickets when replying you can search for them by typing !YOURREPLYNAME and it should search and show your saved replies. This works side by side with article mentions (which still use the @ sign to search for articles).

Last but not least... Customer profiles will now display Custom Attributes if present.

When using our JavaScript embed, or REST API, you can send custom attributes to RelationKit and we'll display them on the customer profile so it's there for you to have easy access to that information. We have support for text attributes, date(time) attributes, list attributes and url attributes. Check the help doc for Using the JavaScript embed to find out more.

If you need any help, please don't hesitate to reach out.

We've implemented support for @ mentioning your Knowledge Base articles in Tickets.

To use, make sure you've published an article or two and in the message form when replying to a customer's ticket type @ followed by a search term for your articles title. Then select the article you'd like to mention and continue writing your message. When you're done, save the form and the Article will embed as a link to the article page in your Help Center. 🎉

Let us know if we can help in anyway, and we hope you enjoy this small feature.