Saved Replies, JavaScript embed and more!
Coming to you live with some of the latest additions, fixes and improvements.
JavaScript embed
Starting things off we have the JavaScript embed functionality, our help doc has all the up to date details on using this embed and we hope you'll love it.
This script allows you to embed RelationKit onto your own website and send customer data into RelationKit so it's here for you when your customers submit support tickets.
Using the JavaScript embed
This lays the groundwork for our dedicated REST API for those of you who want to integrate with RelationKit from your application backend.
Saved Replies
Each space now has access to a shared Saved Replies feature that allows you to create re-usable saved replies that you frequently use in tickets and more.
You can find the Saved Replies functionality from Settings -> Saved Replies -> Add new saved Reply.
Once you have saved replies, in Tickets when replying you can search for them by typing !YOURREPLYNAME and it should search and show your saved replies. This works side by side with article mentions (which still use the @ sign to search for articles).
Last but not least... Customer profiles will now display Custom Attributes if present.
When using our JavaScript embed, or REST API, you can send custom attributes to RelationKit and we'll display them on the customer profile so it's there for you to have easy access to that information. We have support for text attributes, date(time) attributes, list attributes and url attributes. Check the help doc for Using the JavaScript embed to find out more.
If you need any help, please don't hesitate to reach out.
This script allows you to embed RelationKit onto your own website and send customer data into RelationKit so it's here for you when your customers submit support tickets.
Using the JavaScript embed
This lays the groundwork for our dedicated REST API for those of you who want to integrate with RelationKit from your application backend.
Saved Replies
Each space now has access to a shared Saved Replies feature that allows you to create re-usable saved replies that you frequently use in tickets and more.
You can find the Saved Replies functionality from Settings -> Saved Replies -> Add new saved Reply.
Once you have saved replies, in Tickets when replying you can search for them by typing !YOURREPLYNAME and it should search and show your saved replies. This works side by side with article mentions (which still use the @ sign to search for articles).
Last but not least... Customer profiles will now display Custom Attributes if present.
When using our JavaScript embed, or REST API, you can send custom attributes to RelationKit and we'll display them on the customer profile so it's there for you to have easy access to that information. We have support for text attributes, date(time) attributes, list attributes and url attributes. Check the help doc for Using the JavaScript embed to find out more.
If you need any help, please don't hesitate to reach out.